Terms and Conditions
These terms and conditions govern the contractual relationship between Upopy and any individual purchasing a Startup Roast through this website.
1. Service Description
The service consists of a personalized video review ("roast") of the customer's website. The video lasts between 20 and 40 minutes and includes impressions, feedback, and advice. Depending on the option selected, the review is delivered privately or also shared publicly on Pauline Clavelloux's social channels (X and YouTube).
2. Pricing
Prices are displayed on the roast page at the time of purchase. Prices are in US dollars ($) and exclude tax. Applicable taxes are calculated automatically at checkout via Stripe.
3. Payment
Payment is made online via Stripe using a credit card. An order is confirmed only after payment has been successfully processed. An invoice is generated automatically after purchase.
4. Cancellation and Refunds
Startup Roast purchases are non-cancellable and non-refundable once payment is confirmed. The customer acknowledges acceptance of this policy before proceeding with the purchase.
5. Service Delivery
After purchase, Pauline Clavelloux will contact the customer to collect the necessary information (website URL, context) and deliver the video within a reasonable timeframe. If the customer fails to provide required information, delivery may be delayed without entitlement to a refund.
6. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has a right of withdrawal of 14 days from the purchase date, provided the service has not yet been delivered. To exercise this right, the customer must send a written request to contact@upopy.com.
7. Liability
Upopy is committed to providing the service under the best possible conditions. Feedback provided is subjective and based on personal experience. Upopy cannot be held liable for business decisions made based on the roast content.
8. Governing Law
These terms and conditions are governed by French law. Any disputes relating to their interpretation or execution will be subject to the jurisdiction of the competent courts where Upopy is registered.
9. Contact
For any questions regarding these terms or the Startup Roast service, contact @Pauline_Cx on X.